Using the Monta portal

Monta receives returns from various distributors on a daily basis. Returns are processed by us within 48 hours of receipt. This is how we process returns from your webshop: The package is accepted; If the original packing slip is included, this is scanned; If not, the address details are used to identify the original order; The goods are unpacked, inspected and entered; Follow-up action is carried out according to a pre-arranged protocol. There are additional options for processing returns: A photo can be taken of each return (this photo will then be available on the Monta portal). An email can be sent to the end user informing them that the returns have been received. This message can be customised, if required. For example, the customer can be notified that the returns have been approved and that payment or the new product will be paid or shipped the same day. Our return logistics ensure that end users are kept fully informed, something that will generate more positive reviews.

As a Monta customer, you will have your own portal, the Monta portal, where you will have real-time insight into the points below at any time of the day. Stock management and stock movements Inbound information (all documents scanned as a pdf) Outbound information (packing list scanned as a pdf) Track & trace codes Minimum stock alerts Dynamic forecast; available stock in days based on order history Order history Customer top 10 Shopware Product top 10 Return logistics: status and other return information

We have a proprietary webshop dashboard: Monta portal, where you have real-time insight into real-time goods receipt, stock information, order processing, shipping, returns and other relevant data. Webshop link to carriers Naturally, we can link your webshop to various carriers via the Monta portal. For the shipment of webshop orders, we have standard operational links with various carriers, enabling pre-notifications, shipping labels and track & trace information for problem-free implementation.

We have a webshop data dashboard, the Monta portal, where you can track our services in real time. Here, we display, among other things, details of your goods receipt, stock, processed orders, shipped orders and your returns. For the shipment of your products, we have standard links in place with various carriers, enabling pre-notifications, shipping labels and track & trace information to be created without any problems. View all webshop order carriers.