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Most Keyfax integrations are developed and owned by the Housing Management System provider. After go-live, when technical support calls arise to resolve an issue between the systems, the Omfax support team often has little to go on, and minimal documentation. So, Omfax has developed KeyNamics. This is a fully documented MS Dynamics integration which provides a solid interface to Keyfax, and is easily extended. With KeyNamics customers can: Alter data into or out of Keyfax on launch and completion. Choose which version of Keyfax to launch: Keyfax for staff, or Keyfax Online. Instantly adjust how data is mapped back into MS Dynamics CRM. KeyNamics supports the following user interfaces: Unified Interface. Dynamics 365 for Outlook client (COM add-in). Mobile app. Dynamics 365 passes Keyfax the name and address details, but can also be configured to send any other data it holds. When the script completes, data elements are mapped from Keyfax back into the Dynamics form fields.

Tenant Self-Service Enquiries Keyfax Enquiries Online helps tenants by providing a simple way for them to make any general housing enquiry. The service is available 24 hours a day, via any internet enabled device, at a fraction of the cost of a manned customer service desk. It enables residents to self-select the help they need and raise a variety of housing issues easily. It means the tenant can enquire at a time that suits them, and at their own pace. Enquiries Online is easy to implement and has simple and secure REST integration with any online customer portal. Keyfax Enquiries Online offers an elegant alternative channel into your Housing Association or Local Government office. Which frees up customer service advisors to handle more complex enquiries, or to give residents who need it, more help.

Keyfax Repairs Online helps tenants and residents by providing a simple way for them to diagnose their own repairs. It’s available 24 hours a day, via any internet enabled device, at a fraction of the normal cost. Simple to use, it allows residents to self-select the right diagnosis and register the repair or tenancy issue correctly. It saves time, satisfying tenants expectations of a rapid response and, through clever use of expert systems delivers the right Schedule of Rates (SOR) code to the Housing management system. As a web-based solution, Keyfax Repairs Online is easy to implement and integrate, with a ready-made call-flow process that guides the tenant through their repair diagnosis. It can be integrated with all the major Housing Management Systems used in the contact centre. This means there is no need to follow up a call because reported requests can be trusted.