Accurate

Speed is a large part in your webshop’s success. This is why returns delivered to us before 12:00 P.M. are processed the same day. The entire process, like all other fulfilment processes, is coordinated by our customer-service staff, so that the customer remains fully informed about where the return is located and when they will be refunded. Service and quality first Fulfilment for your webshop is our passion. The customers’ success partly depends on error-free logistics. Speed of order processing, convenient delivery options and the provision of flexible services are decisive factors. We are well aware of this, which is why we invest all our passion, knowledge and experience in a great service which extends to an extremely simple and efficient return logistics.

Let’s start with: what is stock management? Actually, stock management covers everything to do with ensuring that you have sufficient goods in stock. With stock management, you monitor the quantity of goods and make sure you always have sufficient in stock when orders are placed. Four reasons why you should choose to implement stock management It’s always important to know what products you have in stock. It doesn’t matter whether you have just started your business, or if you have been in business for decades. If you want to keep everything well organised, it is essential to apply a logical structure that is easy to manage, both for you and your employees.

Monta receives returns from various distributors on a daily basis. Returns are processed by us within 48 hours of receipt. This is how we process returns from your webshop: The package is accepted; If the original packing slip is included, this is scanned; If not, the address details are used to identify the original order; The goods are unpacked, inspected and entered; Follow-up action is carried out according to a pre-arranged protocol. There are additional options for processing returns: A photo can be taken of each return (this photo will then be available on the Monta portal). An email can be sent to the end user informing them that the returns have been received. This message can be customised, if required. For example, the customer can be notified that the returns have been approved and that payment or the new product will be paid or shipped the same day. Our return logistics ensure that end users are kept fully informed, something that will generate more positive reviews.

Customers become satisfied customers when their returns are quickly accepted and they are speedily refunded. However, when they experience that the return logistics take a lot of effort and/or time, customers may become annoyed and never buy from you again. This is why it’s important to have efficient returns logistics in place – or to outsource your returns to a partner who can handle these efficiently for you. If you outsource your fulfilment to Monta, you have two options for managing your returns. You can choose to have us handle the returns for you, or you can do it yourself via our Return Management Authorisation system. Read more about these two options below.