The meaning of stock management

Monta Smart Stock is a feature on the Monta portal that specifically focuses on data insights for slow-movers and death-movers; these are products that are barely ordered or not ordered at all. When you act on this data, stock can be reduced by an average of 30 percent, which is an incredible cost-saving. This money can then be used, for example, for Google advertising, which will drive more traffic to your website with a consequently higher potential for more conversions. A win-win situation!

Accurate stock management is essential at Monta. We realize a 100 percent reliable stock by accurately registering all steps in the logistics process: Upon receipt of the goods; When processing; In the event of breakage or failure.

Speed is a large part in your webshop’s success. This is why returns delivered to us before 12:00 P.M. are processed the same day. The entire process, like all other fulfilment processes, is coordinated by our customer-service staff, so that the customer remains fully informed about where the return is located and when they will be refunded. Service and quality first Fulfilment for your webshop is our passion. The customers’ success partly depends on error-free logistics. Speed of order processing, convenient delivery options and the provision of flexible services are decisive factors. We are well aware of this, which is why we invest all our passion, knowledge and experience in a great service which extends to an extremely simple and efficient return logistics.

Monta receives returns from various distributors on a daily basis. Returns are processed by us within 48 hours of receipt. This is how we process returns from your webshop: The package is accepted; If the original packing slip is included, this is scanned; If not, the address details are used to identify the original order; The goods are unpacked, inspected and entered; Follow-up action is carried out according to a pre-arranged protocol. There are additional options for processing returns: A photo can be taken of each return (this photo will then be available on the Monta portal). An email can be sent to the end user informing them that the returns have been received. This message can be customised, if required. For example, the customer can be notified that the returns have been approved and that payment or the new product will be paid or shipped the same day. Our return logistics ensure that end users are kept fully informed, something that will generate more positive reviews.