GLOBAL BILGI

Global Bilgi is a multi-language omnichannel outsourcing contact center with our own IT products and the purpose to deliver an excellent customer experience. Our company is a part of Turkcell group, the telecommunication market leader in Turkey and Ukraine and our offices are located in these two counties. Global Bilgi has in-depth expertise in ensuring the highest quality of service to the leading global businesses from the following industries: Telecommunications, Aviation and Transportation, Package and Freight Delivery, Consumer Services, Banking and Finance, IT, and others. Each of our Clients gets a personal and systematic approach with the strict meeting of defined KPIs, advanced planning, reporting, and monitoring support to maximize project efficiency, strong tech and IT expertise with many more other benefits. The excellent service delivery of our team is confirmed by a number of national and global (including ISO standards) certificates, awards, and testimonials from long-term Clients. In addition to traditional contact center outsourcing services, like handling calls, chats, emails, outbound sales campaigns, and back-office support, we develop and offer our industry-specific digital products, as the cloud contact center platform Sirius.