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Outsourcing of technical support - Service Provider - United States

7 Companies

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WOW24-7

United States

24/7 Сustomer and Tech support outsourcing In 10+ languages for Europe & USA based Retail, SaaS, IoT and Travel. 100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings. Omnichannel support in 10+ languages worldwide since 2016. We have expertise in Retail, SaaS, IoT and Travel, as well as other diverse industries united by the E-commerce market. Delivery based in Eastern Europe and LATAM, we operate in 24 time zones, including European and American, and build the workflow according to the client’s business processes, software and data security standards. We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon). Our Services. Level 1 and 2 support in 10+ languages: --> Customer Service --> Technical Support --> Operation Support --> Inbound Sales Calls --> Admin tasks (editing, moderation, other) --> Virtual Assistance & Helpdesk There are 2 models of cooperation 1. Shared teams - the best way to get started quickly For organisations with low to medium volumes of customer requests and as a first response and triage service for Level 1 technical and customer support. 2. Dedicated teams - the best way to meet all your needs. For companies with an average and large number of customer requests and as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed.

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FUSION BPO SERVICES

United States

Fusion BPO Services INC is an international BPO company. Fusion BPO always assures in offering the highest level of efficiency. The company has over 6, 000 employees spread across 16 locations in 8 countries and has been operating for over 30 yearsTheir clients are of great renowned and span over many industries. The services provided by us are inbound call center and outbound call centers, tech support services and back-office services to name a few. Some of the other services we provide are: - Voice Process - Non Voice Process - KPO Services - Live Chat Support - Debt Collection Services - Automation Solutions - Quality Control Assurance - Work -at-Home Call Center Fusion is HIPAA Complaint and ISO 27001 furthermore we have received many awards and certifications, a member of NASSCOM and won the Most Impactful System Award by Global Workforce Management Forum. Fusion deliver to these industries: - E-Commerce - Education - Utility / Energy - Travel, Hospitality & Transportation - Financial Services - Telecommunications - Healthcare - Consumer Packaged Goods Fusion believes that the innovation and analytics will permit the optimisation of the BPO industry, and have developed the robotic process automation, machine learning, artificial intelligence and the chatbot to mention a few.
HITECH SERVICE

United States

HiTech Service was founded in 2006 by a group of result driven professionals with the task to create an entirely new platform to built proprietary weather indexes and to use the technology to distribute the financial data to customers via web and Bloomberg.By the end of the first project, the group already became a team willing to accept new challenges on the contemporary IT market. With time our work expanded from sole software development to providing full range of outsource and outstaff IT services for short-, mid- and long-term IT projects: Data processing Remote infrastructure management Software development Quality assurance Technical support Client support IT consulting Our efforts were noticed not only by local companies, but expanded far beyond the borders of Ukraine. Among our clients are small but result-oriented enterprises alongside with the world known multinational giants with headquarters in Europe, USA and Asia.
ACT SUPPORT

United States

ACT Support offers dedicated web hosting and outsourced technical support for hosting companies and data centers. Our experienced technical support team provides web server administration, management and monitoring for hosting companies at cost effective rates.
VCARE CORPORATION

United States

Vcare Corporation is a global provider of integrated contact center services. The headquarters of the company are located in the United States and it operates through its delivery center in India. In the beginning, Vcare Corporation mainly focused on providing premium call center services. However, with the passage of time, the company understood that organizations across the world needed a more comprehensive assortment of services. At present, Vcare Corporation’s service range includes infrastructure management, telecom billing solutions, IVR services, software development, analytical services, custom API, PHP and .Net, chat as well as e-mail services, finance and accounts outsourcing services. All this in addition to the standard call center services like back office support, technical support as well as inbound and outbound services.Major Services: BPO services: Call Center Services, Back Office Support, Technical Support

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ITGLOBAL

United States

ITGLOBAL.COM is a global managed service provider with more than 10 years of experience of delivering comprehensive managed infrastructure services in private installations, public clouds, and own data centers. Using top-of-the-line solutions from international brands, ITGLOBAL.COM boasts reliable hosting platforms located around the world, and proudly invests into and develops its own IT solutions (R&D). The company is building its own network of physical and cloud data centers in emerging foreign markets. Its offices are located in Amsterdam, Moscow, St. Petersburg, Minsk, Claymont, Istanbul, and Nur-Sultan. In the near future, ITGLOBAL.COM plans to expand into the UK, China, and Indonesia among other countries. An expert in cloud technologies and Outsourced IT, ITGLOBAL.COM offers a wide range of services: from Managed IT, outsourced IT functions, and system administration to supply, installation, and support of servers, network equipment, and storage systems. The company’s infrastructure is built using high-end equipment of the leading vendors as well as tested technical solutions. Support services are compliant with ITIL v3 and ITSM/MOF best practices.
PROGLOBALBUSINESSSOLUTIONS

United States

Outsource your call center services needs to us here in India and improve your customer retention and satisfaction. Our areas of expertise include: Inbound Call Center Services Outbound Call Center Services Technical support Services Disaster Recovery Services Email & Chat support Virtual Assistant Service Multilingual Call Center Services CATI services

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Outsourcing of technical support - Service Provider - United States

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7 Companies