Quality - Import export

We talk about joint quality management. That does not only concern the department responsible for that particular task but all levels of the company, i.e. several departments jointly. When a new customer project is being started or when an existing project is worked on, technical departments join in to discuss the project. Inquiries, feasibility studies, new orders, questions on how to meet customer's requirements, complaints, … all these topics are discussed during project discussions with those responsible. Sales people, quality control staff, designers, cost calculators, tool makers, process technicians – all these specialist join together, are integrated into the project and work on it together. It is this project-oriented approach that makes it possible for us to give the customer reliable information.

starlim//sterner's work is process-related, thus eliminating sources of error wherever possible. The zero fault philosophy is a clear commitment to our customers and guides all starlim//sterner workers who process their daily tasks. Fault-avoiding approaches such as FMEA, advanced quality planning (APQP), consistent monitoring of production processes and stable processes with high CPK ratings currently result in a failure rate of < 1 ppm. We envisage a further improvement of the ppm rate by continuously introducing improvements. Certified management systems make sure that the zero-fault philosophy is realized throughout the group's entire organization. We will not rest on our laurels, but work continuously on the improvement of our products, our services and our performance. If you want to send us commentaries, complaints or simply a few encouraging words, send them to this e-mail address: customer-service[at]starlim-sterner[dot]com.

Quality Control