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NEW MEDIA SERVICES PTY LTD

Australia

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NEW MEDIA SERVICES PTY LTD
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Australia

We are a content moderation agency that combines the expertise of human moderators with the innovative and practical capabilities of AI. Get excellent results with flexible solutions that we can modify according to your business and end-user needs. Our content moderation service solutions come with a Reporting Feature and API integration. SOCIAL MEDIA & COMMUNITY MODERATION IMAGE MODERATION VIDEO MODERATION PROFILE MODERATION TEXT AND CHAT MODERATION WEB CONTENT MODERATION OUTSOURCING CONTENT MODERATION MADE BETTER WITH HUMAN & AI CAPABILITIES. With our hybrid moderation solutions, we help strengthen user trust in your brand, while you continuously enhance marketing strategies to generate more conversions and higher ROI.

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Australia

NON-STOP CHAT & ENTERTAINMENT FOR END-USERS. Equip your business with multilingual capabilities, time-flexible services, cost-effective features, and inclusive background on all types of online chat services. Entertainment & adult text chat operators for online social networking & romantic engagements.Support chat operators to expand your customer help desk operations.Trivia chat operators for initiating insightful & thought-provoking conversations. MULTILINGUAL FLUENCY: Primary languages include English, French, Italian, and Spanish. Secondary languages supported are German, Japanese, Norwegian, and Portuguese. Globally competitive chat service. Sourcing for additional services available upon request. LIVE ONLINE OPERATOR PLATFORM (LOOP) Get full-scope chat solutions when paired with our text chat operators, Reporting functions, Live dashboard and multi-chat handling, Customized messaging with GIFs, emojis, and stickers.

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Australia

Get streamlined user assistance with our customer support outsourcing services. Backed with revolutionary features, our expert support workforce ensures that you deliver high-end assistance to your clientele. CALL CENTER SUPPORT SERVICES - Flexible coverage, 24/7 availability, Innovative communication platform, Multilingual client support help desk. EMAIL SUPPORT SERVICES - Address multiple emails in real-time, User-centric email support, End-user safety & privacy and Email forwarder features and toll-free number for websites. LIVE CHAT SERVICES - Customizable on-page chat widget, Top-of-the-line chat handling capabilities (IM, Email, SMS), Augmented digital presence and Scalable live chat workforce.

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Australia

Our top-notch image moderation service is well-positioned to handle and protect various online platforms from offensive and inappropriate images KEY FEATURES: - 24/7 coverage available - Employs human and AI moderation expertise - API Integration - As many as 6 batches of images moderated at a time - 10-second inspection & processing per image for AI - Moderate up to 1,000 content assets daily - Supports JPG/JPEG, PNG, BMP, & WEBP image formats - GIFs in a single frame or multiple frame images are supported - Easily adapts to client needs and directives - Multilingual human moderators - LOOP platform for optimum management of the moderation process - Reporting Feature and API integration. OUTSOURCING CONTENT MODERATION MADE BETTER WITH HUMAN & AI CAPABILITIES. With our hybrid moderation solutions, we help strengthen user trust in your brand, while you continuously enhance marketing strategies to generate more conversions and higher ROI.

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New Media Services specializes in delivering intelligent outsourcing services through a combination of machine learning and human-powered activities. We are able to help improve the productivity of your business by providing affordable options and smart customer support services which also help to dramatically improve your bottom line. We provide you with world class back-end services including an intelligent machine learning communication solution, messaging systems, moderation, live chat, virtual assistants, a robust multilingual voice, email and text based customer support. Our flexible and scalable solutions ensure that we can fit any business’ needs. OUR STORY In 2007, Martin Eyking established New Media Services with only 5 staff handling basic consumer-messaging. Over the ensuing years, NMS have become experts across a wide variety of Business Process Outsourcing solutions including intelligent machine learning communication services to ensure our customers are totally taken care of. We now stand proudly with 2, 000+ staff globally and have not stopped growing since we began. Today, the services we provide continue to empower businesses around the world to grow in tandem with NMS and perform at their absolute best.

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NEW MEDIA SERVICES PTY LTD

480 Collins St, Melbourne

3000 Melbourne - Australia

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Company info

Key figures

  • Company headcount
    > 500

Organisation

  • Year established
    2008
  • pages.epage-home.site-status
    Registered office – Parent company
  • Main activity
    Service Provider

Activities of NEW MEDIA SERVICES PTY LTD

  • E-business - services
  • multilingual assistance
  • Customer support management
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