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Outsourcing of technical support

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THE SAASY PEOPLE

United Kingdom

The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We partner with businesses who are growing and want to ensure they continue to provide a consistently high level of support existing customers while attracting new customers. By partnering with us we handle all of their customer support enquiries via any channels they choose, at the hours they choose including full 24/7 support. This ensures their existing customer base retains a positive impression of their business and continue to be a satisfied customer. Very often growing businesses of all sizes neglect existing customers as they focus solely on acquiring new business, this causes existing customers to quickly become dissatisfied with service and then churn - losing the business revenue. Not only do we handle support enquiries, we also share our industry knowledge and best practice with our customers, quickly becoming their trusted advisor on how to support their customers. Often we implement additional channels for their customers to use for support, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.
SOLUTION SUPPORT

United Kingdom

This year, Solution Support is celebrating it's 10th year in business and we're proud to say that each year we have grown in terms of both number of support engineers and number of businesses that we look after. Our team is made up of engineers, not salespeople - meaning that the person that answers your call or e-mail is the person that can provide the support you need. We pride ourselves on our core values - which are to be open and honest at all times with our customers and whoever you come into contact with at Solution Support will be Friendly, Capable and Professional. We only ever recommend products and services that are genuinely suitable for your business and all our solutions are tried and tested - so we know them inside out.

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